AirPOS Knowledge Base

Backoffice

• Barcodes: How to correctly format barcodes in Google sheets
• How to Format Barcodes in Spreadsheets and CSV files on the latest Excel version
• How to Find a sale with limited information
• Finding the stock value of your inventory
• Our New Xero Integration

See all 15 articles →

AirPOS App

• Refunding an old sale without a receipt
• Gaining access to the AirPOS Beta
• Accessing Customer Account Transaction History
• Newland BS-8060 Barcode Scanner Setup in AirPOS on Android
• Newland BS-8060 Barcode Scanner Setup in AirPOS on iPad

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AirPOS Pay

• Understanding Unsuccessful Card Payments on AirPOS Pay
• AirPOS Pay - Connecting Your WisePad3 Bluetooth Card Reader to the Point of Sale
• Finding Your WisePOS E Admin Pin (07139)
• AirPOS Pay - Adjusting your DNS settings for the WisePOS E reader
• AirPOS Pay - How tips work on your WisePOS E reader

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Generally Asked Questions

• Accessing remote sessions with Google Remote Desktop
• AirPOS Device Compatibility: Minimum Operating System Requirements and Risks Linked to Outdated OS Versions
• Chargebacks - What are they and how to appeal them
• How To Check Your Permissions For The AirPOS App
• How to Contact AirPOS Support

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Hardware

• Generating Barcodes for use with AirPOS: Niimbot D110 Barcode Printer
• What Hardware Does AirPOS Support?
• Connecting BS8080 Newland Barcode scanners to your POS
• Finding the Model Number of Your Printer
• Connecting the Star TSP143IIIU USB Receipt Printer on Windows

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Hardware on iPad

• Finding Your IOS Version and Model Number
• How to Enable Location Services on a iPad
• How to Setup the Star TSP100IIIW Wi-Fi Printer for AirPOS on iPad
• Connecting the Star MC-Print3 Receipt Printer on iPad
• AirPOS Starter Pro Bundle Setup Guide on iPad

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Windows

• Why won't the AirPOS App open on my Windows device?
• Connecting the Star TSP143IIIU USB Receipt Printer on Windows
• Newland BS-8060 Barcode Scanner with AirPOS on Windows
• Setting up the Star mPOP Combined Printer and Cash Drawer on Windows
• How to Setup Most Network Printers on AirPOS for Windows

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Products

• How to Archive Multiple Items in the Backoffice
• How to Add Images to your Inventory Items
• How To Edit Products in Bulk (e.g Price, Barcode and More) via the Backoffice
• How to Modify Items through the Backoffice
• Unallocated Stock and How To Move Stock Between Locations through the Backoffice

See all 14 articles →

Hardware on Android

• Finding your Android Version and Model number
• Connecting the Star TSP143III LAN Receipt Printer on Android
• Connecting the Star TSP650ii Bluetooth Printer on Android
• Setting up the Star MC-Print3 Receipt Printer for use with AirPOS on Android
• Connecting the Star TSP143IIIU USB Printer with your Android Tablet

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Shopify

• Rich Text Editor for Online Product Descriptions
• AirPOS and Shopify - Choosing A Shopify Theme
• Frequently Asked Questions About AirPOS Shopify Integration
• AirPOS and Shopify - Stock Taking
• AirPOS and Shopify - Setting up a Custom Domain Name in Shopify

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Reports App

• AirPOS Pay Fee Report - Generating a Report For AirPOS Pay Fees And Revenue
• How to Generate a Tax Report.
• How To Generate Reports on Your Sales Per Device
• How to Generate Your Sales by Employee Report
• How to Generate a Report of Your Sales by Category

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Payment Integrations

• SumUp Integration Setup with AirPOS on Android
• How To Perform Refunds with Zettle on Android
• Refunding SumUp Card Transactions
• Zettle Integration Setup with AirPOS
• Setting up the Zettle 2 Card Reader for use with AirPOS

See all 10 articles →

Loyalty and Customer Accounts

• How To Adjust A Customers Loyalty Points
• How to create loyalty cards for your business
• Linking Loyalty Cards to your Customer
• How the Customer Loyalty Rewards Scheme Works on the POS
• Customer Account Credit

See all 9 articles →

Sales

• How to Export Individual Line Sales, use the Sales Overview and View 'Z' Reads
• How to Generate a Category Report of Your Sales Using Your Line Sales Export
• How To Reset Your Sales, Stock Quantities, Email Address or Password
• The Daily Sales View in the Backoffice Explained
• Synchronising Your POS App Sales with the AirPOS Backoffice

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Receipts

• Getting Started - How to Design Your Receipts through the Backoffice
• Adding Logos to Your Receipts for Star Printers on Android and iPad
• Sales History, Refunding & Reprinting Receipts
• How To Print an Order or a Bill from Parked Sales
• How to Send an Email Receipt

See all 8 articles →

POS Management

• How to Adjust Your Float for Sundry External Expenses
• Setting up Payment Types
• How to Perform End of Day Daily Procedures
• How to Change your POS settings so your Products are Added Line by Line.
• Running AirPOS in Full Screen Mode (Windows Only) and Arranging Categories

See all 7 articles →

AirPOS Hardware Bundles

• AirPOS Starter Pro Bundle Setup Guide on iPad
• AirPOS Starter Pro Bundle Setup Guide on Android
• AirPOS Retail Pro Bundle Setup Guide on iPad
• AirPOS Retail Pro Bundle Setup Guide on Android

See all 4 articles →

Stripe

• How you pay for AirPOS has changed

See 1 article →