Generally Asked Questions

How Much Training is Needed to Learn to Use AirPOS?

Based on reports from existing customers, it takes no longer than 10-15 minutes to train cashiers and employees how to use the AirPOS POS App. The application is deliberately simple for this reason, with much of the functionality of a traditional POS terminal available in the cloud back office

Generating Barcodes for use with AirPOS

AirPOS does not automatically generate barcodes for your products, although this is a feature that we hope to develop.

How to Use a Barcode Scanner to Add Items Through the Backoffice

In AirPOS deliveries are input via the backoffice so that items can be added from any location via a web interface. There is currently no option for adding inventory at the point of sale.

How to use the Dymo LabelWriter to Print Barcoded Labels for your Products

The first thing to do is to download and install the DYMO Label software from support.dymo.com Do not connect the printer to your computer until after the software installation is complete.

Assisted Setup of Inventory and Hardware

AirPOS provides a free setup service to help you upload your inventory and help with the setup of your hardware.

How to Change Your Company Name, Password and Close Your Account

To change your company name go to the backoffice and select ‘Account & Billing’ from the left navigation panel, then select ‘Edit My Account’. Here you will be given a number of options to edit your account including changing the company name, changing the password or changing the email address.

Deleting Employees after they Leave.

At present, because of the need to preserve sales data it is not possible to entirely delete an employee when they cease working for a retailer using AirPOS.

Managing a Forgotten Password for the Backoffice

If you've forgotten your password and are unable to login to the backoffice of your AirPOS account or on the POS application never fear. Resetting your password is straightforward and takes only a few moments.

iPad Network Settings Reset

We have come across this recently where the iZettle card reader and the Socket Mobile are reporting as connected by Bluetooth but don't work

What Android Tablets are Supported and Recommended by AirPOS?

Unlike the iPad which tends to have one version of it's software available, there are a wide range of Android tablets on the market; many with differing versions of Android and some with versions of Android that are not supported by Google for applications and updates.