The loyalty adjustments feature allows AirPOS retailers to edit their customer's loyalty points.
How To Add Loyalty Points To A Customer
Begin by looking up and adding a customer on the AirPOS point of sale (POS) app. To do this, click the “Add Customer” button at the top of the right hand side of the POS screen
![](https://help.airpointofsale.com/content/images/2022/03/image-5.png)
You will see the customer search bar
![](https://help.airpointofsale.com/content/images/2022/03/image-6.png)
Type a customers' name into the customer search bar then click the “Add to Sale” button for the customer
![](https://help.airpointofsale.com/content/images/2022/03/image-7.png)
The customer will be added to the sale
![](https://help.airpointofsale.com/content/images/2022/03/image-8.png)
In order to see the customers current loyalty points, add an item to the sale and click “Tender”
![](https://help.airpointofsale.com/content/images/2022/03/image-10.png)
This customer currently has 0 loyalty points
![](https://help.airpointofsale.com/content/images/2022/03/image-11.png)
To add loyalty points, go to the Customer menu in the backoffice
![](https://help.airpointofsale.com/content/images/2022/03/image-12.png)
Search for and select the customer
![](https://help.airpointofsale.com/content/images/2022/03/image-13.png)
You will see the customer details which confirms they have 0 loyalty points. Now click “Adjust”
![](https://help.airpointofsale.com/content/images/2022/03/image-14.png)
Now you will see the loyalty points adjustment screen, with “ + Add” button selected as default
Enter the number of loyalty points, to be added
![](https://help.airpointofsale.com/content/images/2022/04/Screenshot-2022-04-11-at-10.26.50.png)
![](https://help.airpointofsale.com/content/images/2022/04/Screenshot-2022-04-11-at-10.27.07.png)
Then click “Save”. The loyalty points adjustment screen closes and you will see confirmation, in the customer details, that the customer now has the extra loyalty points added
![](https://help.airpointofsale.com/content/images/2022/03/image-17.png)
If you now return to the POS and repeat the earlier steps to add a customer and an item to the basket, then click “Tender”, you will now see on the tender screen that the customer has the additional loyalty points
![](https://help.airpointofsale.com/content/images/2022/03/image-18.png)
How To Remove Loyalty Points From A Customer
Begin by looking up and adding a customer on the POS. To do this, click the “Add Customer” button at the top of the right hand side of the POS screen
![](https://help.airpointofsale.com/content/images/2022/03/image-19.png)
You will see the customer search bar
![](https://help.airpointofsale.com/content/images/2022/03/image-20.png)
Type a customer name into the customer search bar then click the “Add to Sale” button for the customer
![](https://help.airpointofsale.com/content/images/2022/03/image-21.png)
The customer will be added to the basket
![](https://help.airpointofsale.com/content/images/2022/03/image-22.png)
In order to see their loyalty points we add an item to the basket and click “Tender”
![](https://help.airpointofsale.com/content/images/2022/03/image-23.png)
This customer currently has 10 loyalty points
![](https://help.airpointofsale.com/content/images/2022/03/image-24.png)
To remove loyalty points, go to the Customer menu in the backoffice
![](https://help.airpointofsale.com/content/images/2022/03/image-25.png)
Search for and select the customer
![](https://help.airpointofsale.com/content/images/2022/03/image-26.png)
You will see the customer details which confirms they have 10 loyalty points. Now click “Adjust”
![](https://help.airpointofsale.com/content/images/2022/03/image-27.png)
Now you will see the loyalty points adjustment screen, with “ + Add” button selected as default, so click “- Remove”
![](https://help.airpointofsale.com/content/images/2022/04/Screenshot-2022-04-11-at-10.31.42.png)
If you try to enter a value higher than the available loyalty points, you will see an error and the "Save" button will be unavailable
![](https://help.airpointofsale.com/content/images/2022/04/Screenshot-2022-04-11-at-10.22.37.png)
Enter the number of  loyalty points to be removed
![](https://help.airpointofsale.com/content/images/2022/04/Screenshot-2022-04-11-at-10.23.10-1.png)
Then click “Save”. The loyalty points adjustment screen closes and you will see confirmation, in the customer details, that the customer has had the specified number of loyalty points deducted
![](https://help.airpointofsale.com/content/images/2022/03/image-32.png)
If you now return to the POS and repeat the earlier steps to add a customer and an item to the basket, then click “Tender”, you will again see on the tender screen that the customer has had the specified number of loyalty points deducted
![](https://help.airpointofsale.com/content/images/2022/03/image-33.png)