AirPOS Support

Are you interested in giving your customers the option to leave tips? We've got you covered! Right now, tipping is available on our WisePOS E card reader, which uses WiFi. We're also planning to introduce a tipping feature on the Bluetooth WisePad 3 reader soon!

A chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. It occurs when a cardholder disputes a transaction and the issuing bank forcibly initiates the return of the funds to the cardholder.

If you're experiencing issues with your AirPOS app not opening correctly on your Windows device, it's likely related to permissions. Permissions dictate what you can and cannot do on your device, and this can vary depending on the user profile you're using.

If you ever encounter difficulty in finding a past sale in your Point of Sale (POS) system to process a refund, there's no need to worry. The relevant information is securely stored in your Backoffice, and we'll guide you through the simple steps to swiftly and easily process your refund.

Have you ever needed to find a sale but had only a few details? Don't worry – we're here to make it easy. In this guide, we'll show you how to locate an item sold within a specific time frame using your reports, Backoffice, and even tools like Excel or Google Sheets.