AirPOS Support - AirPOS Knowledge Base

AirPOS Device Compatibility: Minimum Operating System Requirements and Risks Linked to Outdated OS Versions

For a trouble-free experience with the AirPOS app, it's crucial to use devices that meet the minimum operating system (OS) requirements. Outdated versions of iOS, Android, or Windows can lead to various issues, jeopardizing both the functionality of the app and the security of your data.

How to Format Barcodes in Spreadsheets and CSV files on the latest Excel version

When dealing with barcodes that start with zeros or other characters, you might face issues when entering or scanning them into your spreadsheet, especially if the cells are initially set as numeric (Excel tends to remove leading zeros by default).

AirPOS Pay - Adjusting your DNS settings for the WisePOS E reader

At times, when setting up your WisePOS e-card reader for the first time, you might face difficulties connecting it to your POS device. This problem could be related to the DNS (Domain Name System) settings on your device causing connection issues.

AirPOS Pay - How tips work on your WisePOS E reader

Are you interested in giving your customers the option to leave tips? We've got you covered! Right now, tipping is available on our WisePOS E card reader, which uses WiFi. We're also planning to introduce a tipping feature on the Bluetooth WisePad 3 reader soon!

Chargebacks - What are they and how to appeal them

A chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. It occurs when a cardholder disputes a transaction and the issuing bank forcibly initiates the return of the funds to the cardholder.