If you encounter any issues with your IOS tablet, our support team might ask for some specific details to better assist you in diagnosing and resolving the problem. Rest assured, this information is easy to access and can be found within the settings of your tablet.
Here's a simple guide on how to locate this essential information:
Open Your Settings
First, access the settings on your IOS device. You can usually find this app on your home screen.
Navigate to "General" Settings
Within your settings, look for the "General" tab. It's usually located towards the top of the list of options.
Once you're in the "General" settings, tap on "About." This section holds crucial details about your device.
Find Model and Software Version
On the "About" page, you'll discover two important pieces of information:
- Model Number: This identifies the specific model of your IOS tablet.
- Software Version: This tells us which software version your device is currently running.
Having these details readily available will help our support team assist you more effectively. If you ever need help or have questions, don't hesitate to reach out.
How to contact support
You can reach our support chat by clicking on the small blue box located in the bottom right corner of your screen.
Alternatively, you can email us at Support@airpos.co.uk