AirPOS Support

AirPOS Support

AirPOS Device Compatibility: Minimum Operating System Requirements and Risks Linked to Outdated OS Versions

For a trouble-free experience with the AirPOS app, it's crucial to use devices that meet the minimum operating system (OS) requirements. Outdated versions of iOS, Android, or Windows can lead to various issues, jeopardizing both the functionality of the app and the security of your data.

How to Format Barcodes in Spreadsheets and CSV files on the latest Excel version

When dealing with barcodes that start with zeros or other characters, you might face issues when entering or scanning them into your spreadsheet, especially if the cells are initially set as numeric (Excel tends to remove leading zeros by default).

AirPOS Pay - Adjusting your DNS settings for the WisePOS E reader

At times, when setting up your WisePOS e-card reader for the first time, you might face difficulties connecting it to your POS device. This problem could be related to the DNS (Domain Name System) settings on your device causing connection issues.

AirPOS Pay - How tips work on your WisePOS E reader

Are you interested in giving your customers the option to leave tips? We've got you covered! Right now, tipping is available on our WisePOS E card reader, which uses WiFi. We're also planning to introduce a tipping feature on the Bluetooth WisePad 3 reader soon!

Chargebacks - What are they and how to appeal them

A chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. It occurs when a cardholder disputes a transaction and the issuing bank forcibly initiates the return of the funds to the cardholder.

Why won't the AirPOS App open on my Windows device?

If you're experiencing issues with your AirPOS app not opening correctly on your Windows device, it's likely related to permissions. Permissions dictate what you can and cannot do on your device, and this can vary depending on the user profile you're using.

Refunding an old sale without a receipt

If you ever encounter difficulty in finding a past sale in your Point of Sale (POS) system to process a refund, there's no need to worry. The relevant information is securely stored in your Backoffice, and we'll guide you through the simple steps to swiftly and easily process your refund.

How to Find a sale with limited information

Have you ever needed to find a sale but had only a few details? Don't worry – we're here to make it easy. In this guide, we'll show you how to locate an item sold within a specific time frame using your reports, Backoffice, and even tools like Excel or Google Sheets.

AirPOS Pay - Changing your Stripe Express Details

Your Stripe Express Dashboard serves as the central hub for managing your payments related to AirPOS Pay. Here, you can easily access and track every transaction made with AirPOS Pay, as well as monitor your pending and payout amounts.

Finding Your IOS Version and Model Number

If you encounter any issues with your IOS tablet, our support team might ask for some specific details to better assist you in diagnosing and resolving the problem. Rest assured, this information is easy to access and can be found within the settings of your tablet.