If you're experiencing any problems with your printer, our support team may ask you for the model number of the specific device. This helps us identify the exact type of printer you have since we provide support for various types like USB, LAN, and Bluetooth. These printers can have significant differences in setup and troubleshooting methods, which is why it's crucial to provide the correct model number. To help you locate this information, we've included an image of a printer label found underneath all STAR printers. The label in the image corresponds to a TSP143IIIU printer (USB).
Please note that there is another model number on the label, which is "TSP100." However, this is a range of printers and not the actual model number we need. Please provide the longer model number usually located in the top right corner of the label. We appreciate your cooperation!