Start of the Day
The first thing to do is to open the AirPOS application. Whatever device you are using, a Windows desktop or tablet, an Android tablet or an iPad tap on the AirPOS icon (as shown below) to open the app.
AirPOS App
Everything your staff need to know about the AirPOS point of sale application.
How to Switch User within the AirPOS Application
At the top right of the POS screen are a number of icons. The orange icon that looks like a head and shoulders silhouette is used to change the operator on the POS. Tap on that icon as shown here.
How to Process Exchanges and a Refund with No Receipt
If you want to refund or exchange an item but a customer doesn’t have the original receipt or transaction ID - no problem as AirPOS gives you the ability to perform an ad hoc refund or exchange.
Sales History, Refunding & Reprinting Receipts
You can now view any sales you have made on your till device within the previous 24 hours. At the top of the POS screen is a red button, 'History / Refunds'.
How to Sell a Miscellaneous or Unpriced Product
Sometimes you may have new inventory which you want to put on sale at the earliest opportunity and before you’ve had the chance to update your inventory in the backoffice.
How to Take Split Payment Types
On occasion you may find that a customer wishes to pay partly with cash and partly with a credit card or a group of customers may want to split the bill and pay each share individually.
Parked Sales or Layaways
Whether your customer has decided to add a few more items to their order or you're talking orders at tables the ability to layaway or 'park' a sale in a POS is essential.
How to Process a Card or Cash Sale
Once you have logged in to AirPOS, You will see similar to the following sales screen;
How to Capture Customer Details
You can easily create new customers on the POS and attach sales to existing ones. To add a customer / attach a customer to a sale, simply click the ‘add customer’ button on the tender screen.
How To Print an Order or a Bill from Parked Sales
Orders can be printed from 'Parked Sales'. This is a particularly useful feature in the hospitality industry where you may want the order to be printed in the kitchen where preparation of food can begin