Generally Asked Questions

Accessing remote sessions with Google Remote Desktop

emote sessions are a secure and convenient way for our support team to assist you with any issues on your device. By allowing a member of our team to access your computer remotely, we can quickly diagnose and fix problems without the need for you to navigate complex technical steps.

AirPOS Device Compatibility: Minimum Operating System Requirements and Risks Linked to Outdated OS Versions

For a trouble-free experience with the AirPOS app, it's crucial to use devices that meet the minimum operating system (OS) requirements. Outdated versions of iOS, Android, or Windows can lead to various issues, jeopardizing both the functionality of the app and the security of your data.

Chargebacks - What are they and how to appeal them

A chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. It occurs when a cardholder disputes a transaction and the issuing bank forcibly initiates the return of the funds to the cardholder.

How To Check Your Permissions For The AirPOS App

If you encounter any issues with your AirPOS App not functioning correctly, it's a good idea to review the app permissions on your device. This is a simple and quick process that can help resolve the problem.

How to Contact AirPOS Support

Hello there, welcome to AirPOS support! Our top priority is making sure you have the best possible experience with AirPOS. We're here to answer all your questions and help you solve any problems you might encounter.

Rich Text Editor for Online Product Descriptions

For visitors to your web store the presentation of the product through images and descriptions is very important. Visitors need to see an image and read a description before they commit themselves to making a purchase.

How to Setup the C Frame Universal 10" Tablet Stand

The C Frame tablet enclosure for iPad and Android consists of two components, a 10" Universal tablet stand and a cash drawer enclosure that the stand attaches to for security and ease of use.

Why do My Z Reads and Daily Sales Totals in my Backoffice not match?

Below are some explanations for apparent discrepancies between Daily Sales Totals and ā€˜Zā€™ readings in your AirPOS backoffice.

How we Calculate Tax, Net Revenue and Gross Profit in AirPOS

When creating a new item or uploading new items in a .CSV file you will be asked for a Cost Price, a Retail Price and a Tax Rate.

What iPads are Supported by AirPOS?

While many of our competitors are no longer supporting older iPads, at AirPOS we endeavour to support all of the iPads that are currently supported by Apple. At the time of writing, January 2017, this list of supported iPads is: