In the following guide, we give you a quick setup guide to get started with SumUp in 3 easy steps.
1. Account Creation and Onboarding
There are 2 things you need to do to get your account created with SumUp.
Once you sign up, you can start accepting payments immediately!
b. Provide required documents
To increase the processing limit on your account, you will need to upload the following documents.
Make sure that all documents are up to date and do not expire within the next 6 months.
Proof of ID
Passport, valid national ID card or Driving License (front and back sides, not cropped, colour copy, no flash)
Proof of Personal Address
Utility bill (eg. telephone, electricity, etc.)/rental agreement/bank statement
Proof of Business
Website/Facebook Page & company invoice/company bank statement
2. Technical Best Practices
a. Multiple Reader Setups
All merchants using more than 1 Card Reader, must use Employee Accounts.
Golden Rule for hardware: 1 Employee per Account + 1 Tablet/Smartphone + 1 Card Reader
Note: Do NOT connect multiple readers to a single Tablet/Smartphone
b. Increase checkout speed with a charging station
If you would like to increase your checkout speed, we highly recommend purchasing the charging station accessory and enabling constant charging.
This will give your customers the quickest checkout and best experience when purchasing with you.
c. Tablet/Phone Requirements
Your tablet/phone device should have the following requirements as a minimum:
- Bluetooth 4.0
- iOS 9 or Android 4.4 or higher
- Location settings enabled
3. Support & Account Management
SumUp Customer Support is available from Mon-Fri from 08.00- 19.00 & Saturday 08.00- 17.00.
You can contact them via the following channels:
Phone: 01 697 1668
When processing is above €20,000 euros of transactions per month, SumUps personalised, dedicated Account Management Team is happy to help with your transactional needs. You can contact them at: