iOS 13 Update and it's Impact on your Printer: How to Update the Firmware of your Printer.

We do advise users not to update the operating system for their iPads until updates have been tested and given the OK by your hardware and software providers.

Apple have released iOS 13 which has changed the protocol by which approved printers are connected by direct Lightning cable to your iPad such as the TSP143III U printer and the MC-Print Series.

If you have updated your iPad and your printer has stopped working properly this is the reason and the mitigation for this is to instal a firmware update on your printer.

The first step is to check that you are connected to the internet. Open the settings on your iPad and tap on Wi-Fi. Check that there is a tick next to the network to which you normally connect the iPad.

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You'll need the Star 'TSP100III Utility' application to install the firmware update for your printer. Go to the App Store and search forTSP100III Utility. You'll see an image similar to that below. Tap on the cloud icon to download and instal the application.

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Once downloaded tap on the app icon to open it and you'll see a screen similar to that below.

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After a few moments you'll see a screen with 'Unselected State' flashing in red as shown below.

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Tap on that and after a few moments any nearby Star TSP100 Printers will be shown.

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Select your printer by tapping on it then tap on the 'Apply' button at the bottom right corner that is enabled when a printer is selected.

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You will now see the main screen. At the bottom tap on the 'Settings' icon.

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Select 'Firmware Update' from near the bottom of the screen.

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The screen will change with a popup prompting you for a password.

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Leave the password filed blank and press 'OK'. The screen will refresh and you'll see the update listed in the top left corner of the screen. Tap on that and then on the 'Update' button at the bottom right of the screen which becomes enabled when you select the update.

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Tap on that and then on the 'Update' button at the bottom right of the screen which becomes enabled when you select the update.

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Do not turn off the printer at any stage. The firmware will download, update and complete upon which you'll see a 'Success' message on your iPad screen.