For Irish customers, click below:
For UK Customers, click below:
NB: Please note if you are a retailer in the Republic of Ireland you will be able to use SumUp for in store payments but if you are selling online you will still need to have a PayPal business account in order to accept payment for e-commerce orders.
Your screen will look like the image below. Tap on the button to 'Enable SumUp'.
Your screen will refresh to one similar to that below. Simply enter the the email address and password of your SumUp account and press the 'Login' button.
Your screen will change to one similar to the image below.
For SumUp to work with your tablet you will need to turn on 'Location'. This is done by opening the Settings on your Tablet and selecting 'Location'. If it says 'Off' tap on the little button at the top right to turn Location services on as shown below.
The next step is to enable SumUp payments in the AirPOS application. Open AirPOS and tap on the white button with the settings cogwheel at the top of the screen and then select 'Payments' from the left margin as shown below.
This will take you into the screen where you can enable different tender types and payment integrations. Here you'll see the setting for SumUP. Just tap on 'Yes' to the right of it to enable accepting payments with SumUP as shown in the sceenshot below.
The SumUp card reader uses Low Energy Bluetooth so your tablet needs to be able to support Bluetooth 4.0 to connect wirelessly with the card reader. You won't be pairing the card reader with your tablet in the manner that you may be used to.
The first time that you use the SumUp card reader to accept card payments ensure that the card reader is switched off and that the charging cable is disconnected. Press and hold the power button on the right side of the card reader. After a few moments the LED on the card reader will display the message "HOLD FOR BT...". Continue to hold until the message changes to "RELEASE FOR BT..." and then release the power button.
Add a product to the cart and tap on the green 'Tender' button at the bottom of the cart.
In the tender type popup tap on the 'SumUp' button and press 'Tender'.
Your screen will change to a similar one to that below while AirPOS looks for available SumUp card readers.
After a moment an image of your card reader with the last three digits of it's serial number will be displayed.
Press the blue 'CONNECT' button at the bottom of the screen and you'll see a screen with a pairing request as seen in the screenshot below.
At the same time a 6 digit number will be displayed on the LED of the card reader. Using the onscreen keyboard that you see in the image above type the same number and press the green OK button. On the card reader press the green tick (√) button to the right of the keypad to complete the connection. You'll then see an onscreen prompt to present your card.
Once the transaction is complete you'll see the AirPOS 'New Sale' popup.
Cancelling a SumUp Payment.
If for any reason you need to cancel a payment through SumUp press the power button on the right side if the card reader. Your payment screen will display with a message similar to the screenshot below.
Press the 'Dismiss' button at the bottom of the screen and you'll be brought back to the tender type popup where you can select another method of payment or cancel and void the transaction.
Refunding SumUp Payments.
To refund a transaction paid using SumUp tap on the red 'History / Refund' button at the top of the screen. All sales made in the last 24 hours will be displayed on the left of the screen. Locate the transaction to be refunded (If the sale was made earlier than 24 hours ago then locate it in the backoffice and type it's transaction number into the search box on the POS under 'History / Refund').
Having found the transaction tap on it and it will populate the cart with the products that were part of the transaction, in this case only one.
Tap on the red 'Refund' button at the bottom of the cart and a popup will appear from which you select the items to be refunded.
Press the green 'Refund' button and a popup will appear in which you select the method of payment.
Tap on 'SumUp' then press the green 'Tender' button. The transaction will be refunded to your customer's card and you'll see a 'New Sale' popup.